1. Information We Collect
We collect the following types of information:
- Account information — Name, email, profile photo, and phone number.
- Profile data — Your role (shopper/traveler), travel routes, and delivery history.
- Transaction data — Payment details processed securely through Stripe. We do not store your full card information.
- Usage data — Pages visited, features used, and device information.
2. How We Use Your Information
- Provide and maintain the Platform.
- Process transactions and send related notifications.
- Verify user identities and ensure safety.
- Communicate about updates, offers, or support.
- Improve our services and user experience.
- Comply with legal obligations.
3. Data Sharing
We do not sell your personal data. We may share information with:
- Payment processors — Stripe, for secure payment handling.
- Email services — Brevo, for transactional emails and notifications.
- Law enforcement — When required by law or to protect user rights and safety.
4. Data Security
We use industry-standard security measures including HTTPS, secure authentication via NextAuth.js, and Stripe's PCI-compliant payment infrastructure. No method of electronic transmission is 100% secure.
5. Cookies
We use cookies to maintain your session, remember preferences, and analyze Platform usage. See our Cookie Policy.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After deletion, certain data may be retained for legal or audit purposes for up to 12 months.
8. Children's Privacy
Luggora is not intended for users under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notification.
10. Contact
For privacy-related inquiries, contact us at support@luggora.com. support@luggora.com